1. Our Policies
Abu Dhabi National Hotels Company Compass – Middle East LLC and our affiliates, respects your privacy and is committed to protecting it. We provide this Privacy Notice to inform you of our privacy procedures and practices, including what information we collect about you, how we obtain your information and how we use your information.
For the purposes of this Privacy Notice, "we", "our" and "us" refer to Abu Dhabi National Hotels Company Compass – Middle East LLC having its registered address at Abu Dhabi National Hotels Building, Airport Road, PO Box 109767, Abu Dhabi, U.A.E (including our affiliates); "this website" refers to thehttps://www.adnhcompassme.com/ website and "you" and "your" refers to a specific individual accessing this website or a user of our services.
2.Principles We Adhere To
We will comply with applicable data protection laws that apply to our processing of your personal information. We will:
- process your personal information in a fair, lawful and transparent way;
- collect your personal information only for clear and specific purposes as explained to you when collecting your personal information;
- not use your personal information in any way that is incompatible with those purposes;
- process your personal information in a manner that is adequate and relevant to the purposes for which we have collected it and limited only to those purposes;
- not retain your personal information after achieving the purpose for which it is processed;
- keep your personal information secure, correct, accurate and, where necessary, up to date; and
- keep your personal information in a form that identifies you only as long as necessary for the purposes we have informed you and/or as permitted by law.
3.Data Collection And Use
The information we may collect from you includes:
- information establishing your identity (for example, name, address, email address, date of birth, passport or Emirates ID);
- financial information (for example, credit card details, bank details);
- information relating to your use of this website (for example, domain name, IP address and cookies);
- information relating to a purchase or potential purchase of our products or services (such as records of purchase and feedback provided and attributable to you);
- any information you independently choose to provide to us (for example, if you send us an enquiry through our website or call us).
4. How Do We Obtain Your Information?
Any personal information that we obtain from you will be processed by us in accordance with applicable data protection laws.
We may obtain your personal information from a variety of sources, including:
- from you (for example, when you visit our website, when you make an inquiry about our services, send emails, or otherwise provide us with your personal information);
- from our clients to whom we provide our services;
- from suppliers; and
- from advertisers or marketing companies.
5. How We Use Your Information?
We may use or process your personal information for the following purposes:
- to provide you with information about our services and other information that we think may be valuable to you;
- to facilitate the sale of our services;
- to respond to any queries, requests, or comments that you may have;
- to review, develop and improve the services which we offer to you and our clients; and
- to comply with legal obligations.
6. On What Basis We Use Your Information
We use your personal information on the following bases:
- because you have given your consent (if we expressly ask for consent to process your personal information, for a specific purpose);
- to comply with legal and regulatory obligations;
- is necessary to perform obligations under the employment contract; and
- for our legitimate interests, where applicable only under the relevant law. Using your personal information helps us to operate, improve and minimise any disruption to the services that we may offer to you and our clients.
7. With Whom Do We Share Your Information
We will only disclose or transfer your personal information for the purposes set out in this notice to:
- third party service providers and sub-contractors (including but not limited to IT and office services);
- any member of our group; and
- any competent authorities, if we are legally required to comply with a request for data.
8.Countries To Which We Transfer Your Information
The information you submit may be transferred, stored and hosted outside of the United Arab Emirates or the country from which you may be accessing this website, and may be transferred to countries which do not have data protection laws or to countries where your privacy and other fundamental rights will not be protected as extensively. These and all other transmissions will remain secure and under our sole control.
We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside your home country and you can exercise your rights effectively.
9.Cookies
Cookies are small pieces of information that your browser stores on your computer when requested by a website.
We request your browser to store a cookie when you access this website and may request your browser to store one or more cookies when you make purchases, request or personalise information, or register yourself for certain services. For further information on the cookies that we collect, please see our Cookie Policy at https://www.adnhcompassme.com/cookiespolicy.html
10.Data Retention
We will keep your data as per applicable data protections laws and only for as long as is necessary to respond to any queries or complaints, to improve the services that we offer or to comply with any legal obligations to which we may be subject.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve such purposes through other means, and the applicable legal requirements.
11.Your Rights
Please contact us if you would like to:
- Access your data – request a copy of your personal information that we process about you;
- Rectify your data – request us to amend or update your personal information where it is inaccurate or incomplete;
- Erase your data – request us to delete your personal information where it is no longer necessary for the purpose(s) for which your information was originally collected;
- Restrict your data – request us temporarily or permanently to stop processing all or some of your personal data;
- Object to the use of your data – at any time, object to us processing your personal information where it is based exclusively on our legitimate interests (see above) or for direct marketing purposes;
- Receive or transmit your data in a machine-readable and structured format (otherwise known as "data portability") – request the receipt or transmission of your personal information to another organisation, in a structured and machine-readable format;
- Withdraw your consent – withdraw your consent at any time to the use of your personal information for a particular purpose (where we have asked you for consent to use your information for that particular purpose).
If you would like to exercise any of the above rights, you can contact us in writing – please refer to “Our contact details” at section 15 to obtain the relevant contact information. We will endeavour to get back to you as soon as possible. In the event your request is particularly complex, we will notify you and keep you updated.
Please note: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
If you feel that we do not comply with applicable data protection and privacy rules, you may lodge a complaint with a competent data protection authority.
12.Children
We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. We do not knowingly collect information from children, and we do not target our websites to children.
13. Security
We are committed to protecting the information you provide us. We have implemented security policies, rules and technical measures to protect the personal information that we have under our control, in accordance with applicable data protection laws. The security measures are designed to prevent unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
14. Notification Of Changes
We may be required to update or change our Privacy Notice from time to time. We will upload an updated Privacy Notice on this website. If there are any significant changes to the Privacy Notice (for example, if we decide to use your personal information in a manner different from that stated at the time it was collected), we will notify you by way of an email.
15. Contact Details
This Privacy Notice sets out in broad terms how we handle your personal information and safeguard our privacy. If you have any questions relating to our Privacy Notice, please write to us at:
By post at: Abu Dhabi National Hotels Company Middle East LLC, Abu Dhabi National Hotels Building, Airport Road, PO Box 109767, Abu Dhabi, U.A.E.
By email at: legal@adnhcompassme.com.
By phone on and ask to be connected to the legal department: +971 2 408 7505.